Technical Support Engineer - Mexico (1258)

RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions that ensure always-on connectivity from anywhere. As an innovation powerhouse for over 40 years, RAD works together with its customers to help them easily navigate digital transformation, as well as monetize their network and move up the value chain. Why choose RAD? We emphasize a stable and growing company culture that fosters togetherness and teamwork. We value building a strong team and maintaining a collaborative and supportive work environment. Our commitment to professional development means we focus on helping our team members continuously learn and grow in their careers. Roles and Responsibilities: Being the first contact with the client Being the first support Line for solution and failure isolation Being responsible to test the network performance Being responsible to escalate all critical and KCA issues Client monitoring and Attention 24/7 Goals: Team Work Monthly KPI delivery and meeting with team leader to inform the updates Training schedule in order to improve the performance Network Monitoring Monitoring 24/7 of network elements Assure the SLA Schedule Daily review of the costumer information to be updated Register all cases and escalate the critical ones according the SLA defined Follow up the critical issues and update accordingly Requirements: Communications and electronics engineering or related Knowledge of Monitoring and Help Desk platforms Knowledge of technical Support & Troubleshooting Processes Is desirable to know Network access devices Is required knowledge in TDM & Ethernet Technologies Radio/wireless Knowledge Fiber/Copper knowledge Layer 1, Layer 2 & Layer 3 experience (a must) Capacity to Provide support to final customers with high complexity Required the use of the following tools: MS Office, MS Project, MS CRM.

Location: Tenochtitlán, Chiapas, MX

Posted Date: 7/7/2025