Desktop Support Technician L2

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT QUERETARO , MEXICO! Job Title: Desktop Support Technician Travel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy) Job Type: Full-Time Location: Circuito Palma Cocotera No. 2059 Fraccionamiento Palmares, Queretaro QRO, codigo postal 76127 Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. • Client in 190 countries • 6000 Engineers • 200 Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You’ll Do: • Provide IT support for incidents, service requests, and general queries via phone, remote access, email, and onsite visits; resolve issues using ServiceNow and document actions accordingly. • Deploy and maintain IT equipment (PCs, laptops, Cisco phones, mobile devices, etc.), support application rollouts, perform asset management, and act as a liaison between IT Operations, customers, and external service providers. • Perform reporting and management tasks, including escalation handling, SLA adherence tracking, knowledge sharing, and maintaining internal IT processes and documentation. What you need: 3–5 years of experience in IT support roles Proficiency with Windows 10, macOS, and Microsoft Office Suite Imaging and deploying Windows OS Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking) Experience supporting networked printers and AV systems Familiarity with asset management and inventory tracking Outstanding customer service and interpersonal communication skills Strong organizational and multitasking abilities Ability to lift and move equipment up to 50 lbs Must have a valid driver’s license and access to a personal vehicle Preferred Qualifications: Experience in automotive manufacturing industry preferred MCP and/or A Certifications Experience in a help desk or call centre environment Skilled in spreadsheet and reporting tools Strong written documentation and reporting abilities Experience supporting executive-level users Why Join Us? This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.

Location: Querétaro, Mexico, MX

Posted Date: 7/7/2025