Thermo Fisher Scientific
Sr Client Services Project Manager
Job Location
Catania, Italy
Job Description
Job Title: Sr Client Services Project Manager x 2 Requisition ID: 192288BR We have 2 fantastic opportunities for Sr Client Services Project Managers due to growth within the team. These are new positions! If you are customer-focused, have a can-do attitude, enjoy challenges, and want a role with global impact where you can make a difference, read on. Location: Remote UK or EU How will you make an impact? The Sr Client Services Project Manager is responsible for providing global operational leadership and proactive client relationship management. This includes ensuring effective communication, business engagement, implementation, and service delivery to foster client retention, growth, and long-term partnerships. You will lead global teams across multiple service lines such as Distribution, Packaging, Clinical Supply Optimization, and others. For large global clients with multiple BSD services, you will manage the relationship holistically, understanding client strategies and pipeline products, leveraging our global network to meet client objectives, and serving as the escalation point for issues. What will you do? Manage and lead strategic operational aspects of large-scale clinical trial projects to ensure timely and risk-mitigated delivery. Analyze client business potential and assist in growth planning, including new service line strategies. Act as the "Voice of the Customer" to understand and respond to client needs. Determine optimal placement of work across sites considering technology, region, and capacity. Keep executive sponsors informed of client relationship issues and developments. Lead client business reviews, QBRs, and workshops, monitoring actions and performance metrics. Define project milestones with the Global Project Leader and monitor critical paths. Conduct risk reviews and establish mitigation plans. Facilitate client issue escalation and resolution processes. Engage stakeholders to support improvement initiatives and gather suggestions. Review budget performance and assist in revenue collection as needed. Set priorities, monitor progress, and report on key metrics. Use effective communication skills to influence decisions and lead discussions across multi-site projects. Travel domestically and internationally up to 25% as required. How will you get here? Minimum Qualifications Deep understanding of clinical trials and related business services. Knowledge of SOPs aligned with quality standards. Good understanding of global company functions. Effective influencing and leadership skills adaptable to situations. Clear and concise communication skills in speaking, listening, and writing. Ability to influence internal and external contacts across various groups. Proven ability to overcome obstacles, prioritize, and follow through. Strong decision-making skills considering urgency and risks. J-18808-Ljbffr
Location: Catania, Sicilia, IT
Posted Date: 7/7/2025
Location: Catania, Sicilia, IT
Posted Date: 7/7/2025
Contact Information
Contact | Human Resources Thermo Fisher Scientific |
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