First-Level Technical/Application Support – SPOC

First-Level Technical/Application Support – SPOC TEKNE is the Var Group company specialized in solutions and services dedicated to large-scale retail (GDO) and specialized retail businesses. We manage over 2,600 stores , 9,500 checkout points , 38 commercial hubs , 215 logistics platforms , and 24 administrative control centers . The HD1 team at Tekne provides a Single Point of Contact (SPOC) and first-level technical/application helpdesk service within Var Group , where we are recognized as a center of excellence in the Retail sector. Our goal, both nationally and internationally, is to offer clients a single contact point for resolving issues that support their business operations. The team is made up of specialized operators who handle customer problems via phone support—either resolving the issue directly or forwarding it to the appropriate team. The position is shift-based , totaling 40 hours per week , distributed over 6 days a week . We believe in teamwork, transparency, kindness, inclusivity, fairness, and collaboration across workgroups to achieve our goals. Key Responsibilities: Providing assistance and training to customers Remote support through system checks/interventions Configuration of applications Preventive monitoring checks and verifications What we offer: A dynamic and growing work environment Corporate welfare benefits Theoretical and hands-on training Requested Skills: Proficiency with Office 365 Strong analytical skills High sense of responsibility Methodical and detail-oriented approach Passion for problem-solving Strong interpersonal and teamwork skills Familiarity with technical documentation writing Education High school diploma , preferably in technical or scientific fields J-18808-Ljbffr

Location: Reggio Emilia, Emilia-Romagna, IT

Posted Date: 7/7/2025