Customer Service Associate

Operational day-to-day administrative and management of the approved customer service and support strategies (plans), drives, and protocols which will include: Receive and load orders. Obtain credit clearances from the Finance Department Run DPS reports Ensure that orders are loaded on the due date as required by the client and adjust dates accordingly to the schedule report (e.g. when the production process takes longer, etc) Digitally record all documents and place in file which will be sent to the Logistics Department. These will include: The DPS Report Clearance from Finance Department Printed Picking / Warehouse slips Sales Order (SO) Purchase Order (PO) After the picking process took place and the picking documents have been returned to him/her, he/she will be responsible for shipping and running shortages. He/She will then communicate with the transporter regarding local orders. He/She maintains contact with the agent, transporter. Maintenance and effective management of product quoting tools. Back-up management of allocated resources between domestic and export markets. Overall professional client (customer/dealer/agent) services and support related to the functional area. Effectively and efficiently respond to needs based service and support requests of clients/customers/dealers/agents in a professional and sustainable manner. Establish and maintain a professional and ethical trust relationship with clients/customers/agents/dealers through service excellence support. Provide service and support date (to Territory Manager Domestic and Regional Sales Manager: Sub Sahara) Tracking information, prepare reports (Sales Order detailed report, summarise backorder report on excel and communication. Reporting and preventing operational delays in service (support) and communication such backorders. Monitor service levels by ensuring it meets the set service standards (deliveries) and service deliver protocols. Ensure that all relevant policies, protocols and systems are maintained and reviewed/optimised. Ensure a productive service environment, proper processes and supporting documentation that meet the basic standards and quality requirements, ensuring the integrity of support services Maintain and monitor acceptable and accountable business practices and record keeping/reporting systems, including a proper and secure client/customer/dealer/agent service and support database, meeting the required standards and appropriate levels of sophistication in a competitive industry/market. Ensure resource management (including budget, human resources, physical resources and information resources) in respect of the functional area. Operational Compliance Ensure all operations adhere to the relevant legislation and guidelines (financial and functionally related) An appropriate management related qualification (graduate level) which includes exposure to logistics, bookkeeping, mathematics or accounting 5 7 years relevant work experience in a manufacturing environment. Customer service requirements within the companys industry would be advantageous Industry knowledge, including competitors

Location: Bellville, Western Cape, ZA

Posted Date: 7/6/2025