Senior Service Delivery Manager

Responsibilities Trusted Advisor: Be the beacon of knowledge and insight for our customers, offering strategic guidance and actionable recommendations to elevate their cybersecurity strategies. Lead security incident handling for Defender Experts customers (e.g., oversee response, investigation, and resolution through coordination amongst stakeholders). Ensure critical issues are tracked through resolution and escalated if warranted. Customer Engagement: Navigate effortlessly through various levels of our customers' organizations, from the CISO to the SOC engineer, building lasting relationships and fostering collaboration. Customer Advocacy: Understand our customers' pain points, challenges, and aspirations, and champion their needs within our organization to drive continuous improvement. Drive continued customer confidence and trust with the Defender Experts service, Microsoft Security products, and Microsoft. Embody our culture and values. Qualifications Required Qualifications: Bachelor’s Degree AND 5 years of experience in product/service/project/program management, software development, or equivalent experience. 5 years of experience in the cybersecurity domain including but not limited to information security, Security Operations Center (SOC), incident response, or similar roles, demonstrating a deep understanding of industry best practices and emerging threats. 3 years of experience working with Microsoft Defender. 2 years of experience interfacing directly with customers. Preferred Qualifications: 300-level proficiency in MDE and MDO, and 200-level in MDA, MDI, and MDC preferred. Proficiency in Portuguese, both spoken and written. Other Requirements Ability to meet Microsoft, customer, and/or government security screening requirements for this role. These include specialized security screenings such as the Microsoft Cloud Background Check. This position requires passing the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form. Benefits and perks listed may vary depending on employment nature and country. J-18808-Ljbffr

Location: Lombardia, IT

Posted Date: 7/6/2025