Technical Support Engineer - Azure Security

Job Title: Technical Support Engineer - Azure Security Job Description As a Technical Support Engineer, you will serve as a frontline technical resource for customers and partners via phone, email or web. You will deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, and contributing to product quality and enhancements. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and web. You will collaborate with others to engage subject matter experts, Engineering or Management when needed. This role offers an opportunity to become a subject matter expert in one or more areas, with guidance and mentorship from your colleagues. Responsibilities Own, investigate, and solve complex customer technical issues. Collaborate within and across teams and leverage troubleshooting tools and practices. Engage with Engineering and Supportability teams to investigate potential product defects. Review complex issues and contact customers to understand the issue. Ensure customers stay informed about the status and solution of their issues. Utilise troubleshooting tools to help resolve customer issues. Act as an advisor to the customer and handle complex, repeatable, or escalated cases. Create technical articles for internal or customer-facing knowledge bases. Provide best practices and education to customers. Perform complex product troubleshooting and remediation when needed. Work alongside development teams to drive incident resolution. Analyse patterns of problems and optimise support engineering delivery. Collaborate on cross-team and cross-product technical issues. Provide feedback to senior engineers or serviceability teams on product functionality. Engage with the engineering team to investigate product bugs and provide business impact. Contribute to or develop automation techniques and diagnostic tools. Translate feedback and create processes for case resolution. Participate in case triage meetings to share knowledge with other engineers. Essential Skills Technical support experience or experience working with customers in the IT industry. Excellent communication skills. Strong understanding of network security principles and practices. Knowledge of cybersecurity fundamentals such as encryption, authentication, and authorization. Understanding of cloud computing concepts. Familiarity with the TCP/IP stack. Understanding of DNS principles and protocols. Understanding of HTTP principles and methods (GET, POST, PUT, DELETE, etc.). Familiarity with Microsoft Azure cloud service provider. Understanding of network protocols. Familiarity with Windows and Linux server environments. Familiarity with Active Directory and Azure Active Directory/ENTRA. Additional Skills & Qualifications Basic skills in scripting languages are a plus. Fluency in English, with reading, writing, and speaking proficiency. Proficiency in other European languages such as French or German is preferable. Work Environment The work environment involves supporting products like Defender for Cloud Apps, Defender for Identity, and Analytics. You'll be part of a team that values proactive problem-solving and continuous learning. The role may require flexible working hours to accommodate customer needs and ensure optimal service delivery. Location Bracknell, UK Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Location: South East, GB

Posted Date: 7/5/2025