Senior User Experience Researcher

At Convatec, we are on the journey of pioneering human-centred innovation to improve peoples lives with deeply personal and challenging medical conditions. And this is where you come into the picture; We are currently looking for someone who can help us achieve that goal by bringing a prominent level of empathy to identify and communicate our users changing needs to the rest of the organisation. You will be a crucial addition to our Global User Research & Human Factors Engineering team (part of User Insights, Design & Engineering) to meet this challenge. As our new Senior User Experience Researcher, you are passionate about bringing the user’s perspective into the development of medical devices and is unafraid to make things happen to ensure we can make a difference in someone’s life. Come and join our growing team at Convatec, You will have the freedom and responsibility to explore, build, and shape how we do things in a fast-growing User Research & Human Factors Engineering team that delivers. You are passionate about making a difference in peoples lives, with a knack for harnessing creativity within a fast-paced, forward-thinking team. The team is located in Boston (US), Deeside/London (UK), and Søborg (DK) and consists of a group of Human Factors Engineers and User Experience Researchers with various backgrounds, but all with the same purpose in common: Making apositivedifferenceinour users’ lives. Key Responsibilities As our new Senior User Experience Researcher, you will focus on capturing who our users are and what they need. With this crucial information, you will guide the project teams towards developing innovative solutions – ensuring the users are at the centre from the get-go. You will be focusing on the early-stage development of medical device and in collaboration with the rest of the team move the ideas from problem space to solution space. Main responsibilities in this role include - but are not limited to: • Focus on the early-stage user research role, process, and deliverables. • Establish the role of user research as well as education and involvement of the rest of the organization. • Deploy a variety of primary and secondary research techniques to collect and process data across multiple areas, including field research, usability testing, ergonomics, expert review, etc. • Act as an internal consultant providing firsthand insights to support development and product enhancement. • Managing projects / processes, working independently with limited supervision. • Coaching and reviewing the work of colleagues. About you We are looking for: • An insightful problem solver - You thrive on a start-up mentality that supports creative problem-solving and the agility to pivot and reinvent when necessary. You prefer to get stuck in, probing real problems to build valuable solutions for a broad spectrum of users—from well-trained medical professionals to home-based patients/caregivers—and a myriad of use scenarios. You are sensitive to intricate cultural nuances across global markets to deliver differentiated solutions. • A trusted collaborator - A people person and natural team player – you will lead collaborations with cross-functional project partners and interactions with multidisciplinary leaders across the organization, including design, marketing, medical, and engineering, with the ability to influence their trajectories in a rapidly changing environment when a situation calls for it. • A nurturing mentor - A generous teacher and mentor, ready to share your skills and insights with anyone who can benefit from expanding their view. You can be considered the User Experience light house within the larger organization, building awareness and recognition of research as a core competency of our business. • A meticulous master - A self-motivated, curious, and meticulous person, you are knowledgeable within your field. While leading day-to-day project activities, including research and user testing, you are also able to leverage your expertise and experience to create systematic frameworks for the methodical design and execution of the companys vision. Qualifications • Minimum Education – bachelor’s degree in social science, Human Factors Engineering, Anthropology, Biomedical Engineering, Cognitive Engineering, Industrial Design, Psychology, or other relevant majors. • Minimum 5 years of experience from a regulated industry (Pharma or MedTech) and/or within User Research & Human Factors from consumer products. Travel and Work Expectations • You should expect to be travelling for fieldwork and team meeting with up to 60 days per year. • This role can be done remotely or with location in either our Deeside or London office.

Location: London, GB

Posted Date: 7/5/2025