Assistant Application Support Engineer

Company description: Assistant Application Support Engineer Job description: Uniting whats next in traffic At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all. Are you looking to grow your career in Technology with an international, market-leading traffic solutions business? At Yunex Traffic, were shaping the future of Intelligent Traffic Systems worldwide. If you're an energetic, personable, and enthusiastic individual with a passion for learning and development, we want you on our team! Due to recent organisational changes, we are seeking an Assistant Application Support Engineer to join our dynamic support team. In this role, you will: Work closely with experienced engineers to support and maintain our bespoke applications, cloud infrastructure, and customer-facing platforms. Gain hands-on experience with real-world systems and processes. Learn and grow your technical skillset while contributing to the continuous improvement of our support services. Take ownership of existing processes and help enhance them through innovation and collaboration. This is a fantastic opportunity for someone early in their career who is eager to learn, develop, and make a meaningful impact in a fast-paced, technology-driven environment. Responsibilities Monitor and manage incoming support incidents and emails, providing resolutions where possible Log, assign, and track unresolved incidents to ensure timely resolution and customer satisfaction Perform technical support tasks including domain/user administration, software patching, and Group Policy management Collect and analyse data to support monthly performance reporting and assist other teams Support software rollouts, customer training, and the creation of user-friendly guides Qualifications & Experience Previous experience in a 1st Line or helpdesk support role Strong communication and customer-facing skills A self-motivated approach to problem-solving and learning Technical mindset with hands-on IT/Technical support experience Excellent organisational and interpersonal skills, with the ability to meet SLAs Desirable: Awareness of cloud technologies, networking, and IT security Experience with Windows and Linux operating systems Industry-recognised computing qualifications Exposure to software deployments and traffic industry technologies We offer A collaborative and supportive team environment Investment in personal development and support for professional memberships The chance to make a tangible impact on local communities through innovative traffic solutions 26 days holiday (rising to 29 with service), excellent pension (up to 10% match), and annual bonus Flexible benefits and working policy to suit your lifestyle How do I apply? We can only accept online applications. Click the Apply Now button below to submit your application. About Us We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world. We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone. Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users. Become a Traffic Transformer and help us to continue transforming towns and cities all over the world. Our Commitment At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too.

Location: Poole, Dorset, GB

Posted Date: 7/5/2025