Learning and development

About Cart.com: Cart.com is a fast-growing global commerce enablement company, helping over 6,000 brands streamline their operations from discovery to delivery. With a network of 17 warehouses and a team of 1,600 employees, we offer software, services, and logistics infrastructure to support efficient growth across B2C, B2B, and public sector markets. Headquartered in Houston, with offices in Mexico and Poland, we’re on a mission to become the backbone of global commerce. We value innovation, teamwork, resilience, clear communication, creativity, and humanity. About the Role – Customer Direct Trainer Jr. (Onsite – Polanco, CDMx): We’re looking for a motivated and adaptable trainer to onboard and develop new Contact Center Representatives. You'll design and deliver engaging training programs, manage learning materials, track progress, and continuously improve based on feedback and performance data. Requirements: 2 years in call center training or related field Experience with instructional design, LMS, and customer service systems Strong communication and leadership skills Bilingual (English/Spanish) preferred Pay range and compensation package Pay up to $18,000 MXN (before taxes). 8-hour shifts, 48 hours per week, Mon - Fri Food vouchers, 30-day aguinaldo, and 35% vacation bonus. Comprehensive life and medical insurance. Growth opportunities as we continue to expand Onsite role in Polanco V Sección,

Location: Nuevo Polanco, Mexico City, MX

Posted Date: 7/5/2025