Operations Lead

Technical/Functional Skills Experience with IT Service Management (ITSM) tools and processes (e.g., ServiceNow, Jira Service Management). Strong understanding of IT service delivery standards, with a focus on enhancing the end-user experience. Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving technical challenges. 5 years of experience in IT operations team Experience in Amazon AWS Cloud Administration which includes services like: EKS, EC2, S3, EBS, VPC, ELB, AMI, SNS, RDS, IAM, Route 53, Auto scaling, lambda, Cloud Front, Cloud Watch, Cloud Trail, Cloud Formation, Security Groups. Experience leveraging Infrastructure as code to deploy solutions (Cloud Formation, Terraform, GitHub, etc). Programming experience on Python is must & work experience on PyKX is desirable. Experience working in Agile and Scrum environment Experience in developing software with KDB desirable Experience on Kubernetes (EKS), ECS and Docker containers Experience with container-based deployments using Docker, working with Docker images, Docker Hub and Kubernetes. Automation of infrastructure as code using git, CI/CD pipelines, Terraform AWS certification (AWS Certified Developer or AWS Certified Solutions Architect) preferred Roles & Responsibilities Oversee daily IT operations, ensuring high availability, and reliability of systems and services. Lead and Manage the identification, escalation, and resolution of issues to ensure minimal impact on business operations. Develop and enforce IT policies, procedures, and best practices. Act as the point of contact for IT operational matters, ensuring timely communication of issues and resolutions to stakeholders. Oversee the escalation and resolution of complex technical issues, ensuring a high level of user satisfaction.Provide “hands-on” technical support Coordinate daily schedules of support team Application monitoring Incident & Problem management and Application Development Defect fixing, Implementation support Contributing to all aspects of the software development lifecycle, including influencing the overall design and architecture of the application and developing, testing, and deploying the code Interacting with users to understand requirements and integration needs, deploy applications, assist with user configurations, troubleshoot issues, and perform training Periodic reporting and tracking Customer interaction - clarifications with business/end users Analysis, business rules extraction from programs Review of production deliverables

Location: Guadalajara, Mexico Metropolitan Area, MX

Posted Date: 7/5/2025