Manager Customer Engagement Seals Americas

Job Title: Manager Customer Engagement Seals Americas Job Summary: SKF Seals, Global Sales is seeking a Manager of Customer Engagement to support the execution of our Seals Americas strategy for the Automotive Segment. Your passion for coaching, development, and leadership will drive transformative results. In this pivotal role, you will lead a team of customer engagement representatives, sales support specialists, and demand forecast specialists managing daily operations and ensuring an unparalleled customer experience. We are looking for a candidate with proven expertise in navigating fast-paced, high-energy environments, dedicated to elevating customer satisfaction and delivering tangible results. Reports to: Regional Sales Manager Key Roles and Responsibilities: Execute SKF's strategy, establishing key performance indicators (KPIs) to propel impactful results. Continually represent the voice of the customer. Foster a cultural shift towards success through curiosity, care, collaboration and courage. Inspire and lead your team to consistently deliver flawless customer experiences in every interaction. Work closely with the global factories to deliver flawless customer experiences. Identify opportunities for improvement, driving your team to meet and exceed service level agreements (SLAs). Utilize data-driven insights to analyze workload trends for effective workforce management. Collaborate with cross-functional teams to identify and implement solutions to customer challenges and opportunities. Work closely with sales, logistics, demand chain, finance and other departments to build a cohesive ecosystem that consistently delivers results. Develop, map, and optimize processes, fostering a continuous improvement mindset and creating new ways of working. Set ambitious team goals and individual development plans to drive continuous growth. Manage performance plans as needed and actively engage in employee training and development. Qualifications: University Degree, or equivalent experience in a related area in customer solutions, with proven experience in customer-facing roles, demonstrating a track record of driving positive outcomes. Proficient in Microsoft Excel and Microsoft Suite, with advanced data analysis capabilities. Experience with SAP, C4C, and mainframe systems. Exceptional written and verbal communication skills, complemented by strong presentation abilities. Proven leadership skills, with the ability to empower and inspire teams to achieve excellence. Outstanding organizational, time management, and planning skills. Proactive decision-maker with a keen business sense and the ability to drive purposeful action. Entrepreneurial spirit, self-motivated, and dedicated to achieving success. Willingness and ability to travel (up to 15% of the time, including visit to customers).

Location: Zapopan, Jalisco, MX

Posted Date: 7/5/2025