Service Engineer

Product Service & Support Engineer Your Responsibilities include, but are not limited to: Carry out on-site services (commissioning/service/health check/breakdown/training) of products installed at customer locations. Provide remote technical support for products via telephone, email, Teamviewer, MS Teams and other platforms. Identify opportunities for repeat site service business at customer locations. Identify and feedback any trends with the use or behavior of products through site services or remote technical support. Resolving technical customer queries liaising with Sales/Quality/R&D/Product Management teams as necessary. Assist with testing new product developments as required. Assist with processing equipment returned for repair as required. Feedback any updates in H&S practices required for site activities in target industries. Provide VOC feedback to Product Management/Quality/Engineering teams for product enhancement or NPI purposes. Position Requirements: Excellent communication skills. Technical electrical/electronic engineering background. A formal qualification is preferred. A sound, logical approach to learning and problem solving. Good understanding of industrial measurement equipment and measurement techniques. Experience servicing/repairing electrical equipment Good understanding of on-site health and safety requirements employed throughout target industries. Ability to safely work alone and with others as part of a team. Confident and calm telephone manner. Full Driving Licence. Good time management and planning skills. Preferred Qualifications: A formal qualification in electronic engineering is preferred Computer Skills: Microsoft Office Excel, Word, Outlook, Sharepoint

Location: Malvern, West Midlands, GB

Posted Date: 7/4/2025