Business System Support Analyst 12X36

Join to apply for the Business System Support Analyst 12X36 role at Transaction Network Services (TNS) 1 week ago Be among the first 25 applicants Join to apply for the Business System Support Analyst 12X36 role at Transaction Network Services (TNS) An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview The Enterprise Business System (EBS) team provides development, maintenance, and support services for the TNS Back-Office Application environment which includes Salesforce, Workday, Remedy, and various Billing applications among others. The EBS Support Analyst is responsible for managing the queue of Critical Incident and Problem tickets during a 12/36 shift, providing technical support and assistance where knowledgeable, and reaching out to key EBS contacts as needed for assistance. While in this role, Support Analysts will be trained in key applications including Salesforce and Workday to help advance their careers within TNS. Responsibilities Job Responsibilities Utilizing existing documentation in an internal knowledge base, provide technical support to internal TNS users by researching and answering questions and troubleshooting problems Communicating with TNS end-users and Level-2 support personnel via chat and phone Communicating issues to senior staff as needed Creating / updating internal documentation including knowledge articles and user guides Participating in QA Testing on multiple platforms Experience & Education Required Strong communication skills Strong English language skills (verbal and written) Interest in developing skills in back office applications Proven ability to work collegially with stakeholders and team members Ability to solve problems independently while also knowing when to escalate/seek guidance A high-level understanding of business applications such as CRM, ERP, Billing, and/or Operational Support Systems Technical Qualifications Experience & Education Preferred Bachelor’s/Postgraduate degree, or professional qualification Experience with Salesforce, Workday, or Remedy applications Prior work experience in Accounting, Billing, Human Resources, and/or Operations Other Considerations A proactive attitude to user support and teamwork A desire to implement scalable, best practice solutions Qualifications Benefits Health insurance; Dental plan; Referral award; Meal ticket; Birthday day off; LinkedIn Learning; Life insurance; Gympass EAP (Employee Assistance Program.) If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Telecommunications Referrals increase your chances of interviewing at Transaction Network Services (TNS) by 2x Sign in to set job alerts for “System Support Analyst” roles. J-18808-Ljbffr

Location: Região Geográfica Intermediária de São Paulo, São Paulo, BR

Posted Date: 7/4/2025