Decision Support Analyst/Client Tech Support

Decision Support Analyst (DSA) / Associate Data Analyst Join Acxiom's dynamic Decision Support Team as a Decision Support Analyst (DSA), where you'll play a vital role in delivering cutting-edge solutions to our clients. Dive deep into client data, leveraging business intelligence tools and processes to ensure accurate, segmented, and market-ready data. As a DSA, you'll analyze decision support processes, measure efficiency, and provide actionable insights to enhance client satisfaction and operational performance. Why You Should Apply: Exciting Learning Opportunities: Receive comprehensive training and mentorship on customized client solutions, with opportunities for growth and increased ownership of segments. Impactful Work: Contribute to defining business solutions, auditing post-production changes, and executing complex support tasks to drive client success. Collaborative Environment: Work closely with clients and internal teams, fostering strong relationships and communication to deliver exceptional results. Skill Development : Enhance your technical skills in SQL and coding languages while gaining expertise in relational database design and solution management. What You'll Be Doing: Work in a collaborative team environment, assisting clients with business solution definition using business intelligence tools and processes. Execute support tasks related to data analysis, post-production changes, and auditing for SLA compliance. Develop, maintain, and improve client relationships through effective communication and consultation. Provide application administration, troubleshoot code errors, and identify opportunities for process improvement. Drive best practices, standards adoption, and knowledge sharing within the organization. About You: Functional knowledge of solution management, production support, and SLAs. Basic proficiency in SQL for query writing and manipulation of data. Moderate ability to grasp the big picture and contribute to complex problem-solving. Strong Client Communication first point of contact (Professional level of proficiency in English) Bachelor's degree preferred, with a solid understanding of relational database design or at least 1-2 years' experience in production support role. Knowledge of SQL, PL-SQL, Perl, Shell Scripting, or similar coding languages is a plus. If you're ready to embark on an exciting journey of innovation and collaboration, submit your application today. Join Acxiom and unleash your potential in a dynamic environment where every day brings new challenges and opportunities for growth!

Location: Tenochtitlán, Chiapas, MX

Posted Date: 7/3/2025