Luxury Hotel Front Desk Representative

Social network you want to login/join with: col-narrow-left Client: beBeeCustomer Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 109560057472168755233710 Job Views: 2 Posted: 24.06.2025 Expiry Date: 08.08.2025 col-wide Job Description: Front Desk Professional We are seeking a highly skilled Front Desk Agent to join our team in the heart of Florence. As the first point of contact between the hotel and its guests, you will play a key role in delivering exceptional service and ensuring a warm welcome. About the Role This is an exciting opportunity to work in a dynamic and growing hospitality group. You will be responsible for managing check-in and check-out operations, handling reservations, and providing detailed information about hotel services and local events. Main Responsibilities Greet guests with professionalism, courtesy, and attention. Handle check-in and check-out procedures promptly and accurately. Provide detailed information about hotel services, the city, and local events. Manage phone and online bookings through the hotel's management software. Keep arrival and departure records updated. Collaborate with other departments to ensure maximum guest satisfaction. Handle complaints or special requests with timely and effective solutions. Requirements High school diploma or university degree in tourism/languages (preferred). At least 1 year of experience in hotels of a similar or higher category. Excellent command of English (B2 level or higher). Excellent command of French and/or German (B2 level or higher). Knowledge of a third foreign language is considered a plus. Benefits Become part of a dynamic and growing hospitality group in the heart of Florence. Gain professional experience in a luxury property focused on quality and detail. Work in a stimulating and collaborative environment committed to service excellence. J-18808-Ljbffr

Location: provincia-di-firenze, IT

Posted Date: 6/27/2025