Support Engineer

We are looking for a proactive and hands-on Support Engineer. You will play a key role in delivering end-user support, executing migration projects, and guiding users — including at C-level — through technology transitions. You’ll work both independently and as part of a team, taking responsibility for PC configuration, user workshops, and aftercare. Key Responsibilities: Provide daily system and end-user support in a professional and service-oriented manner. Lead or support migration projects (e.g., Windows 10 to 11, Chrome to Edge, mail migrations, password manager implementation). Prepare PCs and devices in advance of user workshops. Guide end-users through migration processes during structured workshops using predefined playbooks. Deliver post-migration support and issue resolution. Communicate effectively with a broad range of users, including executive (C-level) stakeholders. Adapt communication style to suit technical and non-technical users. Promote user adoption during IT transitions and ensure smooth onboarding of new technologies. Provide network support in WLAN and LAN environments. Deliver support within Citrix and hybrid or outsourced IT environments. Job requirements: First experience as an IT Support Engineer. Strong knowledge of Microsoft environments: Windows 10/11, Windows Server, Office 365 (including Teams telephony). Experience with Active Directory (AD), Azure AD (AAD), Intune, and Multi-Factor Authentication (MFA) Familiarity with PC rollout projects and end-user support during such deployments. Solid understanding of migration project execution and end-user enablement. Experience with Citrix environments is a plus. Excellent communication skills; able to engage with all levels of the organization, from end-users to senior management. Can work independently and proactively think along with the team and end-users. Strong team player with a practical, hands-on approach. Service-oriented mindset and attention to user experience. Fluent in Dutch and English, French is a nice to have. Able to work at one of our clients in the area of Ghent.

Location: be, BE

Posted Date: 6/26/2025