Service Desk Analyst

Job Description Job Description Job Title: Service Desk Analyst – DoD Contract Location: Arlington, VA (Onsite) Contract Duration: 5 Years Schedule: Monday to Friday, 7:00 AM – 4:00 PM Overview: We are seeking a skilled Service Desk Analyst to support a critical Department of Defense contract at the National Guard Bureau in Arlington, VA. The role requires someone who can hit the ground running, with a focus on reimaging Government Furnished Equipment (GFEs) and ensuring IT systems remain secure and up-to-date. Key Responsibilities: Device Reimaging & Maintenance: Conduct reimaging, resurfacing, and reconfiguring of GFEs. Technical Support: Provide Tier I and II support within a high-volume help desk environment, assisting approximately 4,000 end users. Handle in-person tickets and phone inquiries while supporting mobile devices and other IT assets. Assist with help desk operations when not engaged in imaging tasks. System Administration: Utilize Active Directory and ServiceNow to manage service tickets and maintain accurate documentation. Support IT systems for a 100-person help desk team, including escalation to cybersecurity and other teams as needed. Hard Requirements: Certifications: Must have CompTIA Security or equivalent approved certification. Clearance: Must possess an active Secret clearance at hire, with eligibility to upgrade to TS/SCI following an SSBI background investigation. Technical Expertise: Proven experience with reimaging devices, ensuring systems are compliant with updated security standards. Company Description https://nvtstaffing.com/job_board_public_detail.php?id=40951 Company Description https://nvtstaffing.com/job_board_public_detail.php?id=40951

Location: Arlington, VA, US

Posted Date: 6/25/2025