Patient Services Lead - Community Regional Medical Center

Job Description Job Description Pay Rate: $22.00/HR • Ensures high quality, great-tasting and well-presented foods are served to patients and staff in all areas within established time frames. • Verifies all patients receive accurate and appropriate meal services according to their prescribed diet. • Reviews menu, census and other production needs to oversee and manage daily functions. • Assists in purchasing foods and supplies within cost restraints. • Assists in preparation of food cost reports for inpatient areas as assigned. • Monitors staff daily to ensure all systems, protocols and quality assurance tools are utilized correctly. • Assists in menu adjustments to meet customer preferences, seasonal variations and cost objectives. • Visits all patient service areas daily to assess satisfaction levels. Communicates findings to management team. • Ensures employee practices meet HACCP and infection control standards. • Has knowledge of federal, state and local regulatory requirements. Ensures employee practices comply with those standards. • Follows the human resource policies and procedures of the facility. Treats employees with fairness and respect. • Has input into scheduling, performance appraisals and discipline of staff. • Assists with orientation and training of staff. May be required to present in-service training programs. • Communicates to staff regularly, both formally and informally; holds team meetings daily to ensure staff awareness of department activities. • Serves as a role model for employees by maintaining standards for appearance and dress, as well as attendance and meal breaks. • Enforces safety standards with employees. Places maintenance requests for malfunctioning equipment and removes it from use. Reports safety problems to the Management Team. • Ensures sanitation standards are enforced daily and signs off on cleaning procedures. • Monitor and address temperatures in Temp Trak. • Develops strong and congenial working rapport with staff in other departments. • Open and close the department. Demonstrates responsibility for department security. • Completes other tasks and related duties as assigned. MINIMUM KNOWLEDGE AND SKILL REQUIREMENTS KNOWLEDGE OF: General office standards of dress and behavior Basic math, addition, subtraction, multiplication, division, fractions and decimals Knowledge of special diets, limitations and substitutions. SKILLS IN: • Skill to operate a variety of office machines quickly and efficiently (telephone, facsimile and copier) • Ability to access and enter data to form or entry functions on a computer • Ability to write notes and brief instructions using correct spelling and grammar • Deliver friendly and efficient customer service • Speak clearly and present information orally • Apply common sense understanding to carry out written and oral instructions EXPERIENCE AND EDUCATION MINIMUM REQUIRED: High School Diploma or GED. Six (6) months previous experience with one-on-one customer service interaction. Previous computer data entry experience. Ability to lift up to 25 lbs. and stand/walk frequently. PREFERRED: One year of college level education with a nutritional emphasis. LICENSES/CERTIFICATIONS MINIMUM REQUIRED: Serve Safe required

Location: Fresno, CA, US

Posted Date: 6/25/2025