IT Analyst | Desktop Support

Job Description Job Description We are looking for a skilled IT Analyst specializing in Desktop Support to join our team in West Des Moines, Iowa. This long-term contract position requires on-site work four days a week. The ideal candidate will play a pivotal role in ensuring seamless computer operations and providing technical support to enhance efficiency. Responsibilities: • Replace outdated computers with newly deployed systems, ensuring minimal disruption to users. • Perform operating system upgrades, including transitioning systems to updated Windows versions. • Execute computer imaging processes with precision to prepare devices for deployment. • Safely dispose of obsolete IT assets in compliance with organizational standards. • Troubleshoot and resolve hardware and software issues to maintain system functionality. • Provide user support for desktop applications, including Microsoft Office and internet functions. • Ensure all systems adhere to established computer security policies and protocols. • Collaborate with team members to optimize desktop configuration and deployment strategies. • Maintain accurate documentation of IT assets and support activities. • Assist in managing Active Directory and backup technologies as needed.• Solid understanding of computing and networking fundamentals. • Proficiency in using standard desktop applications such as Microsoft Office and web-based tools. • Familiarity with computer security policies and general security concepts. • At least 1 year of IT experience preferred; recent graduates with relevant knowledge will also be considered. • Degree in Information Technology or equivalent experience; high school diploma or equivalent is acceptable. • Experience with computer hardware, imaging, and desktop deployment processes. • Ability to configure and manage Active Directory and backup technologies. • Strong problem-solving skills and attention to detail in technical troubleshooting.

Location: West Des Moines, IA, US

Posted Date: 6/24/2025