Application Support Analyst | PowerShell, SQL - Front Office, Energy Trading | £82,000 Bonus Benefits | Permanent | 2-3 days onsite | London

Application Support Analyst | PowerShell, SQL - Front Office, Energy Trading | £82,000 Bonus Benefits | Permanent | 2-3 days onsite | London Application Support Analyst is needed for a Cross Asset Trading House delivering both technical and procedural assistance to internal teams and external stakeholders in the front office. . Acting as a key point of contact for issue resolutions, managing incidents, troubleshooting day-to-day application problems, and providing swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. -This role will be working within the Front Office Teams and would require experience within Trading Platforms and understanding the full Trade Lifecycle. Day to day, this role will involve PowerShell scripting which is a key part of the role, and work in SQL including querying, tables, and schemas. This Application Support Engineer role is permanent position. Hybrid working. 2-3 days a week in the office. Near Victoria Station Paying up to £82,000 per annum. ‍ PowerShell, SQL, Trade Lifecycle, and Financial Services Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required. Collaborate with relevant teams to plan, test and implement on-going enhancements to systems Operate within a change-controlled environment through the creation of thorough deployment plans and presentation of business and technical changes to the change board. Liaise with other support/development teams to resolve cross-system issues. Monitor the availability, performance and throughput of supported applications. Share knowledge and expertise with others, coaching and supporting team members as required. Experience required 5 years Application Support experience ideally garnered within an energy, commodity or similar trading environment. Experience on a support desk responsible for front office production applications. Understanding of the trade lifecycle (ideally coupled with knowledge of the downstream technical and business processes). Able to manage incidents and service requests while providing timely status updates to users. Experience of a trading-based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills in SQL Server (2016 upwards) and/or Oracle (11G on) Knowledge of a scripting language (e.g. PowerShell) and/or proficiency with Excel/VBA would also be advantageous. Knowledge of ITIL is preferred: completion of the ITIL Foundation course will be required within 6 months if not already attained. If you would like to apply, please send your latest CV to this post or directly to veljko@virtuetech.io Application Support Analyst | PowerShell, SQL - Front Office, Energy Trading | £82,000 Bonus Benefits | Permanent | 2-3 days onsite | London

Location: The City, GB

Posted Date: 6/24/2025