Senior Operations Manager

Ready to lead the magic behind the scenes? We're looking for a strategic and hands-on Senior Operations Manager to join the Cadbury World senior leadership team. Youll oversee a team of departmental managers across Guest Experience, Chocolate Making and our Education & Heritage Centre, helping shape the future of one of the UKs most iconic attractions. What youll do: Lead and support operations teams across guest experience, food & beverage, chocolate making and education. Drive day-to-day delivery of a brilliant visitor experience. Take ownership of performance outcomes including guest satisfaction, revenue, and team engagement. Ensure we deliver a safe, welcoming and inclusive space for every guest and every team member. Collaborate with marketing, finance, HR and tech teams to support attraction-wide success. Monitor, improve and report on operational performance finding new ways to work smarter. Deliver financial goals including profit, cost control and secondary spend. Build a positive culture where feedback, development and recognition are part of daily life. This is a full-time, permanent role, working any 5 days out of 7. This will include a fair share of weekends and bank holidays on a roster basis. Qualifications & Experience Strong P&L and budgeting experience Skilled in leading large, multi-department teams Confident in driving guest experience KPIs Able to analyse and act on commercial performance data Experienced in rota management and labour cost control Knowledge of Health & Safety legislation and risk management Comfortable making high-impact decisions in live environments Skilled in cross-functional working with marketing, tech and finance Track record of delivering operational improvements Benefits 40% off LEGO online and 25% discount in our retail shops and restaurants Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Enjoy the Ride Pass - giving you and 5 others a Merlin annual pass Private medical insurance single cover Discounted rates at Merlin hotels all over the world Employee pricing up to 55% off cinema tickets ADZN1_UKTJ

Location: Bournville, GB

Posted Date: 6/23/2025