Service Administrator / Receptionist - Bellville

Job Specification They support clients and dealers across South Africa with innovative hardware, software, and transactional services Efficient, organised, and tech-savvy administrator who is able to multi-task and handle various aspects within the office environment and reception This role includes coordinating device support, helping gather technical fault information, assisting with sales enquiries, communicating with our dealer network, managing a small tech stockroom, and generating quotes using our internal system If you love technology and enjoy being part of a fast-paced, modern environment, youll thrive Reception & Admin Welcome visitors and answer calls professionally Handle courier logistics (inbound and outbound) Format and send reports and emails based on company standards Maintain a tidy reception and office environment Technical Support Coordination Arrange device swop-outs for faulty terminals Collect clear issue descriptions from clients (symptoms, codes) Assist in basic troubleshooting steps using internal checklists Log and track support tasks accurately Sales & Dealer Network Support Respond to incoming sales enquiries via phone or email Provide product info or refer to the appropriate team member Generate quotes using our internal quote generation system Communicate with dealer agents regarding queries, follow-ups, or lead referrals Track dealer requests and ensure responses are followed through Small Stock Room Management Maintain accurate records of items like mice, routers, and patch cables Log items in/out and report low stock when necessary Keep the storage area neat and organized Minimum Requirements Matric or Equivalent Post-matric admin or IT qualifications highly beneficial Comfortable with Microsoft Office (especially Outlook, Word, Excel) 12 years' experience in admin, receptionist, or sales support roles Experience in a technical or customer-facing environment preferred Must be confident working with internal systems (training provided) Genuine interest in technology they value curiosity and enthusiasm Excellent verbal and written communication skills Reliable, detail-oriented, and proactive in following up tasks Ability to stay calm under pressure and juggle multiple priorities Willingness to learn their products and tools, including their quoting platform Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position, and this information may be shared with the relevant stakeholders in the business. Please note that only short-listed candidates will be contacted. Should you not have heard back within a two-week period, please assume that your application was unsuccessful. All job postings are in accordance with our Client's BEE requirements

Location: Cape Town City Centre, ZA

Posted Date: 6/22/2025