Operations & Client Services Administrator

Why Join Simpletech? At Simpletech, were a passionate team driving one of the leading technology firms specialising in audio-visual, security, networking, and home automation solutions for both residential and commercial properties. We have a zero-compromise attitude towards quality and aim to be the best in the business. If you take pride in working smart to produce top results, love making clients happy, and thrive in a high-paced, collaborative environment Simpletech is where you belong. What Were Looking For Were looking for an energetic, solutions-driven go-getter who loves people and thrives on keeping operations smooth. If you enjoy making clients smile and can juggle tasks like a pro youll feel right at home here. We believe in working smart, delivering top-notch service, and taking pride in everything we do. We want someone who lives this mindset and brings positivity, order, and a can-do spirit to every day. Key Duties & Responsibilities Client Liaison: Build and nurture strong client relationships theyre at the heart of what we do. Receive and handle client callout requests via service desk, email, and phone. Load, manage, and monitor technician tasks and support tickets. Arrange appointments and manage calendars. Schedule technicians for callouts with the right stock and info. Follow up on tasks and ensure Accounts gets accurate job info for invoicing. Resolve client queries quickly and keep communication clear. Administration: Oversee daily task management assess, prioritise, and delegate tasks. Record and share clear project meeting minutes. Prepare accurate quotes for service jobs and ad hoc work. Manage ad hoc jobs and RMAs end-to-end. Create SLA reports and share updates and feedback with clients. How to Apply: If youre excited about this opportunity, wed love to hear from you! Email your CV and a short cover letter to careers@simpletech.co.za remember to quote Reference: SupportDesk-1922403. To show us youve read this ad properly (and that you have an eye for detail!), please answer this in your cover letter: Which system from our toolbox are you most excited to use, and why? Lets build smart solutions and make clients happy together! What Youll Bring: Matric (tertiary qualification is a plus) 35 years proven experience delivering excellent client service Confident using Microsoft Office and service desk/ticketing software Excellent written and verbal communication skills Sharp attention to detail and a structured, process-driven approach Organised and quick-thinking under pressure A team player who can motivate and lead others Flexibility for overtime or weekend work if needed Systems Youll Use: Microsoft 365 Microsoft Teams Microsoft Planner D-Tools Zendesk WhatsApp Zoho

Location: Milnerton, ZA

Posted Date: 6/21/2025