Ecommerce Specialist

Who We Are: We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. Cart.com Fast Facts: 6,000 customers worldwide 1,600 employees globally 17 warehouses nationwide, totaling over 10 million square feet of space Headquartered in Houston, TX with international offices in Mexico and Poland Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love. This position is open to applicants or individuals who are located in or willing to move to Mexico City, MX and is a 100% onsite role. The Role: As an Marketplace Operations Specialist (Amazon Marketplace) , you’ll act as the first line of defense for client account health on Amazon. You’ll be responsible for resolving operational issues, monitoring policy compliance, and managing product listings—all within Seller Central or Vendor Central. You’ll work closely with internal teams and Amazon support channels to proactively identify and resolve issues that could impact performance, ensuring seamless marketplace operations for our clients. What You’ll Do: Monitor and manage Amazon account health and policy compliance across multiple client accounts Investigate and resolve listing errors, policy violations, and suppressed ASINs Own the creation and maintenance of product listings, variations, and backend details within Amazon’s guidelines Actively collaborate with Operations Managers, Directors, and Client Success teams to track issue resolution and escalate critical matters Work with Amazon case logs, support channels, and documentation processes to resolve issues quickly Build and maintain reporting dashboards using data from Seller Central, Vendor Central, and internal systems Track resolution statuses in internal project management tools and maintain detailed documentation Who You Are: Exceptionally detail-oriented and organized A strategic thinker who thrives on solving operational puzzles A strong written communicator with the ability to clearly document and escalate issues Accountable and ownership-driven—you follow tasks through to resolution Tech-comfortable and fast at learning new tools and systems Calm under pressure and comfortable navigating ambiguity in a fast-paced environment What You’ve Done: 2 years of experience with Amazon Seller Central or Vendor Central Strong grasp of Amazon policies, listing requirements, and troubleshooting workflows Experience with product listing creation, variation setup, and flat files Proficient in Microsoft Excel (pivot tables, vlookups, macros preferred) Experience using project management/ticketing tools (e.g., Jira, Asana, Trello) Familiarity with ecommerce operations, ideally within a service-based or agency environment Physical Demands & Working Conditions: Onsite 1st shift: Monday- Friday Location: Mexico City, MX

Location: México, MX

Posted Date: 6/20/2025