IT Support Engineer (2nd / 3rd Line)

IT Support Engineer (2nd / 3rd Line) Competitive Day Rate Initial 3-Month Contract Office-Based – Dalkeith, Edinburgh Posted 11/06/2025 CVs ASAP Start date ASAP Meraki Talent’s client is looking to appoint an IT Support Engineer to provide high-quality technical support across a diverse IT environment. This is a fantastic chance to join a dynamic business where you'll be responsible for ensuring IT services run smoothly and efficiently for both office-based and retail teams. Key Responsibilities of IT Support Engineer (2nd / 3rd Line) • Provide technical support across hardware, software, networks, and mobile devices (Windows, Apple, Android). • Manage incidents and requests via ITSM tools, ensuring timely resolution and minimal disruption. • Support retail systems such as tills, tablets, payment devices, and printers. • Perform basic server administration and troubleshoot networking issues (IP, DNS, DHCP). • Ensure compliance with GDPR, PCI DSS, and IT security standards. Background of IT Support Engineer (2nd / 3rd Line) • Proven experience in IT support at 2nd and 3rd line level • Strong troubleshooting skills across hardware, software, and networks. • Familiar with Windows Server, Office 365, Teams, SharePoint, and cloud services. • Excellent communication skills with a strong customer-focused approach. Is this role for you? At Meraki, we love recruitment and love words. Is this you? Rory wants: IT Support, Troubleshooting, Windows, Networks, Customer Service

Location: Dalkeith, GB

Posted Date: 6/18/2025