[TEMP - 1 year] Senior Assistant Executive (Contact Centre Ops & Planning) Public Service Divis[]

What the role is: The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). There are currently more than 100 hotlines across the Whole of Government (WOG). The Contact Centre team in ServiceSG aims to work with agencies that own these hotlines to streamline and integrate these contact centres, especially those that provide related services. The goal is to establish a central ServiceSG contact centre that can address the queries of citizens across over 400 citizen-related services, serving as an "outsourced shared service" for selected agencies. The team will also support surges in contact centre call loads for key agencies during peak periods and act as the crisis call centre in a national pandemic or crisis. What you will be working on: [Key Responsibilities]: Assist desk heads to support partner agencies in tasks such as provision of raw records to 15 agencies for record keeping and verification Maintain the asset register for laptops loaned to contact centre vendors Arrange for security clearance of new joiners of contact centre vendors Filling of operation and project documentation (Monthly progress reports, Cadence notes, CVs, and OSAs) Assist team with room booking and visitor clearance Assist in coordination and scheduling for ServiceSG On-the-Job training for new joiners [Competencies Required]: Our ideal candidate possesses the following: Proficient in MS Office software Strong sense of initiative and a positive attitude Ability to work independently and be team-oriented Effective verbal and written communication skills, as well as good interpersonal and organising skills Attentiveness to details and nuances Ability to meet tight deadlines and work in a fast-paced environment Willingness to learn and adapt quickly to changing and challenging situations Success will be notified within 2 weeks after the closing date. Selected candidates will be offered a 1-year contract administered by an Employment Agency on PSD's behalf. About Public Service Division [About PSD] The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. We focus on leadership development, capacity and capability building, and promoting quality services at all levels of the Public Service. We seek outstanding candidates with the vision and passion to contribute to shaping Singapore.[Why Join Us] When you join PSD, you become part of a community that learns together and cares for one another. We prioritize your well-being and support your career growth. Our work in developing people and driving transformation is deeply purposeful. Your contributions will impact public officers and agencies, making a difference to Singapore and Singaporeans. If you are passionate about reimagining possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us! Connect with us via LinkedIn at https://www.linkedin.com/company/public-service-division J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 6/18/2025