Infrastructure Support Analyst

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions. Infrastructure Support Analyst The Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives. Experience and Qualifications Minimum 1 years of experience in IT support or infrastructure management, with firsthand experience in maintaining IT systems. Knowledge of IT systems, including servers, networks, storage, and other infrastructure components. Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests. Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate. ITIL Foundation certification or equivalent experience preferred. Skills and Competencies Technical Expertise: understanding of infrastructure components and systems, including networking, servers, and storage technologies. Problem-Solving: strong analytical skills to diagnose and resolve technical issues efficiently. Communication: clear and effective verbal and written communication skills to collaborate with internal teams and stakeholders. Team Collaboration: ability to work as part of a team, assisting colleagues and sharing knowledge where necessary. Attention to Detail: careful attention to system configurations and troubleshooting activities to ensure accurate and effective support. Adaptability: ability to manage changing priorities and adapt to modern technologies in a fast-paced environment. Merlin Values We Care Go beyond for both guests and colleagues, showing thoughtfulness in every interaction. Uphold standards of safety, security, and welfare, prioritizing well-being. Actively contribute to making a positive impact on the environment and communities. Own Your Craft Continuously develop your expertise and help others grow. Seek feedback and improve performance. Stay curious and inspired to stay at the forefront of entertainment. Drive and Discover Take ownership of your work and strive for excellence. Prioritize impactful tasks and explore opportunities for innovation. Go Together Build trusting relationships across teams and cultures. Collaborate to solve problems and make decisions. Enjoy the Ride Bring positivity and energy to the workplace. Support others and create an inclusive environment. J-18808-Ljbffr

Location: reggio-emilia, IT

Posted Date: 6/18/2025