Site Technician

Our first FAIRGAME venue has been an amazing success and we are looking for a new site technician team member to continue on our journey with us as we build and grow. We have plans to quickly add more sites both here in the UK and internationally this is the start of a truly exciting journey which you could be a part of. About the role: As a Site Technician at Fairgame, youll play a vital role in keeping the fun going literally. From maintaining our custom-built games to supporting both guests and internal teams, youll be at the core of the action every day. Working closely with colleagues across departments, as well as external suppliers and manufacturers, youll take ownership of the technical side of the Fairgame games experience. That means being hands-on with our mechanical and electronic installations, responding quickly to breakdowns, and ensuring everything runs smoothly for every guest. Youll get stuck into performance data, analyse trends, and suggest improvements to maximise uptime and enjoyment. As someone who thrives on problem-solving, youll relish the challenge of diagnosing and resolving technical issues, while always keeping safety and customer experience top of mind. This is a fast-paced, varied role no two days will be the same. Youll be expected to learn the ins and outs of our systems, provide day-to-day support to the on-site team, and occasionally step in to guide guests or handle concerns with professionalism and care. About the role: Maintain and troubleshoot custom-built game installations (mechanical and electronic). Operate and support integrated software systems. Respond to and resolve technical faults and breakdowns swiftly. Carry out regular housekeeping and cleaning of equipment. Monitor and analyse data to drive performance improvements. Produce performance reports when required. Work collaboratively with team members and assist in scheduling maintenance or repairs. Interact with guests professionally, offering technical support and resolving issues on-site. Learn and operate internal software tools and liaise with suppliers/manufacturers for ongoing support. Whether you're early in your technical career or looking for a new challenge in a unique environment, this role offers a great opportunity to grow in a dynamic, guest-focused setting where innovation and reliability are everything. You will thrive in this role if you are: Proactive, enthusiastic, charismatic and a team player Practical and problem-solving Passionate about operational software Comfortable working in a fast-paced, forwarding thinking organisation. Experienced in customer-facing roles and gets great joy out of creating memorable experiences for guests. The Benefits: 1.5x hourly payrate for any hours worked after midnight., Additional service charge & tips accrued weekly and distributed fairly using TiPJAR. Food from one of our amazing street food vendors included with every shift worked. Secured monthly payroll with access to 50% of your salary before payday. You will have the ability to access your wage as and when you need it, as well as access to a financial wellbeing program to help you stream, track, save and learn. Cycle to Work scheme. Nursery benefit scheme. Access to an Employee Assistance Programme a free and totally confidential 24/7 helpline to assist you with anything at all, from therapy sessions to advice on difficult personal or financial situations. Staff Discount: free games 50% off drinks in our venue for you and up to 3 friends during off-peak times, 30% off drinks for you and up to 3 friends at peak times. A fun, dynamic and exciting place to work. A supportive and positive environment to help you further your career. The opportunity to grow with the business we are young and ambitious, with plans to grow both here in the UK and internationally. AMRT1_UKCT

Location: East London, GB

Posted Date: 6/17/2025