Program Manager

Responsibilities and Qualifications Project Manager (IT Infrastructure) -8 -11 years Preferable- PMP certification Soft Skills Proficient in project management software and tools for planning, tracking, and reporting. Familiarity with IT infrastructure components, including networking, servers, and cloud services. Understanding of compliance frameworks and security protocols relevant to infrastructure projects. Excellent understanding of IT policies and processes along with equipment to ensure that IT Operations run smoothly and efficiently Manage and coordinate various aspects of infrastructure development Can establish and maintain effective relationships with business and IT customers to gain their trust and respect Ability to communicate effectively with senior IT and business leaders with strong verbal and written skills Deep understanding of project management methodologies (e.g., Agile, Waterfall) and tools Collaborate with cross-functional teams to establish project objectives and key performance indicators (KPIs) that align with business goals. Lead and mentor project management teams, fostering a culture of accountability, innovation, and continuous improvement. Act as the primary point of contact for stakeholders, providing regular updates on project status, risks, and mitigation strategies. Exceptional communication and interpersonal skills for effective stakeholder engagement. Excellent customer service with ability to manage customer expectations Proven ability to set priorities across multiple projects and drive for results Develop and implement strategic project plans, including risk management strategies, resource allocation, and stakeholder communication plans in accomplishing project objectives Ensure compliance with industry standards and best practices in project management and infrastructure delivery. Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer Experience In depth understanding of project terminology and methodology 7 years of experience managing multiple projects and project teams In depth Risk / Issue / Change Management knowledge Developing executive level PowerPoint presentations Expert skill using Microsoft Project to drive project execution and manage to critical path Experience in managing constrained schedules and resources in a rapidly evolving environment Ability to understand interdependencies and can connect the dots on how one part of a project impacts another Hosting meetings, taking meeting notes, and documenting action items Tracking action items and working with owners to obtain status Ability to organize complex and/or ambiguous information for project sponsor Organizing project goals / objectives into major streams of work with specific deliverables Initiate / launch project(s) to effectively manage deliverables Work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results Work closely with the Program Sponsor and Operating Committee to facilitate decisions necessary for delivery Oversee effective project reviews to effect project success Develop and maintain “lessons-learned” inputs to the project repository for utilization on future projects Interactions Global implementation effort with multiple Medium to Large Complex projects being managed will typically have: Individual team members from 5-7 cross functional teams and business sectors 2-4 Service providers needed to delivery key portions of the solution, which will include infrastructure, applications, and several interdisciplinary teams to support execution Serves as the leader of a multi-person project management team Joint project sponsors which requires project manager to gain consensus and set expectations Global business customers impacted by project delivery involving multiple sector geographies Directs global project team activities by influencing cross functional team members without direct line of authority (daily) Effective communication with project sponsor, Manager / Director, in customer organization (weekly) Status presentation and Stage Gate approval meeting with Directors and Sr Directors (Monthly) Sector business associates involved in project delivery (as needed) IT Services Suppliers coordination to deliver needed IT Services required for project delivery Works with EPMO Governance Analyst to align on key project artifacts and gains alignment on project governance Schedule, budget and scope constraints that cause pressure on delivery

Location: Canada, CA

Posted Date: 6/17/2025