IT Manager

Job Description Insight Global is seeking an IT Manager for one of Vancouver's local airlines. This role involves senior IT technical responsibilities and support, including: Technical Responsibilities: Troubleshooting and resolving Tier 2/3 issues. Configuration, maintenance, and support of servers (Windows, Linux, Active Directory, File Server and Permissions, GPO). Configuration, maintenance, and support of IT systems (AWS, Azure, Entra ID, Strapi). Administration of Electronic Flight Bag (EFB) systems (VMWare, Linux, Apple iPad iOS / Mac OS). Updates and scheduling for booking and flight management systems, collaborating with developers for system improvements. Providing on-call support and urgent response (7 days per week). Supporting contact center systems (Reservations Department). Website support, updates, and basic coding for three websites. Microsoft 365 administration tasks and support (Licensing, Entra ID, Azure, User Setup, Policy Management, Cyber Security, SharePoint, PowerBi, Teams, Email, OneDrive). Network and DNS management, internet connectivity, and access point setup and management. Supporting the financial ERP system (Hosting, Great Plains / NetSuite, Integrations, Nightly Batching). Surveillance camera setup and support. Phone system and contact center software support. Management and support of front and back-end payment systems (Eigen, Moneris, Shift4). After-hours and evening work as required. Management and support of all hardware, including 300 desktops/laptops, access points, switches, routers, printers, pin pads, monitors, etc. Management and Project Responsibilities: General management and guidance of the IT department. Hardware, software, license, and subscription purchasing and management. IT project management within IT and across all departments. Future planning, IT direction, and upgrades across Harbour Air. Research and implementation of emerging technologies. Design and setup of equipment at new offices/sites/bases. IT Security and Cyber Security: Resolving vulnerabilities and responding to alerts for all staff accounts and IT assets. Staff training, awareness, and reporting (Cyber Security). Firewall management. MDR, user awareness training, and risk management. Management of access and permissions across all systems. Quarterly cyber security reviews, identifying and addressing vulnerabilities across the network. Anti-virus-related tasks. IT and cyber policy standards. Administrative Tasks: Budgeting, expenses, and credit card reporting for the IT department. Licensing and subscription management. Documentation and asset management. Server/systems updates and patches. Network, cabling, and hardware management. IT onboarding and orientation. Attending leadership and department meetings. Digital signage setup and management. SharePoint updates and development. Disaster recovery planning and procedures. Interviews, staff reviews, and evaluations, one-on-ones. Frequent travel between all bases. Maintaining relationships with various vendors and third-party providers. Contract negotiations with various vendors and third-party providers. Staff Management, Planning, and Training: IT staff scheduling and planning (support, project work, tasks). IT team management and mentoring. IT staff training (knowledge transfer to IT staff, procedures, and policies). This role requires a dynamic individual capable of managing a wide range of IT functions and leading a team to ensure optimal performance and security across the organization's IT infrastructure. Required Skills & Experience 5-7 years of IT experience Experience in a lead, supervisor or management role Experience with a broad range of IT skills including networking, hardware, ERP applications and overall support Able to project manage and work with outside vendors as well as the business

Location: Canada, CA

Posted Date: 6/17/2025