System Specialist

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments trusted by healthcare providers globally. Our broad offering of diagnostic tests and licensed technology solutions, supported by ongoing research investments, positions us as the sector's widest range of specialty solutions, earning us the title "Diagnostics Specialist." Why Join Diasorin? Impactful Work: When you join Diasorin, you become part of a team dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference. Global Reach & Innovation: Our work transcends borders. Collaborate with colleagues worldwide and contribute to global healthcare solutions at the forefront of diagnostics. Diverse and Inclusive Culture: We value diversity and foster an inclusive environment where everyone's perspective is valued, and all can thrive. Job Scope In collaboration with the sales and specialist teams, promotes the company's image in contact with customers. Responsibilities Provide service and support regarding instrument maintenance, calibration, troubleshooting, and repair. Conduct preliminary visits to laboratories for instrument positioning, installation, and testing at customer sites as per supervisor instructions. Participate in training programs to develop skills aligned with corporate goals. Manage activity reports using SGAT software and maintain spare parts inventory. Provide scheduled on-call support and track out-of-hours support requests. Ensure assigned instruments are up-to-date and fully functional. Report customer complaints to the Customer Care team and follow through until resolution. Education, Experience, and Qualifications Master’s Degree or High School Degree in Biomedical, Electronics, Engineering, or related fields. Relevant medical systems experience, ideally with 2-3 years in field service of diagnostic equipment. Experience in IVD (In Vitro Diagnostics), FDA-regulated environments, or biotech industry preferred. Skills in preventative maintenance, troubleshooting, repairing, and calibrating medical diagnostic instruments. Knowledge of electronics, medical terminology, chemistry, physics, immunology, and immunoassay technology. Ability to demonstrate and explain equipment operation. Proficiency in Microsoft Office Suite and familiarity with Windows operating systems. Excellent communication skills, customer-oriented approach, problem-solving, and project management abilities. Fluency in English and ability to work independently and in teams. What We Offer Competitive salary and benefits, career growth opportunities, and the chance to make a global impact. Diasorin is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Employment is contingent upon verification of identity and eligibility to work in the US and Canada. J-18808-Ljbffr

Location: bresso, IT

Posted Date: 6/17/2025