Customer Service Support

Intertek is a leading supplier in the field of total quality assurance. With more than 40,000 employees, working in more than 1000 laboratories and offices worldwide, we are focused on exceeding customer expectations with innovative quality solutions. The laboratory in Antwerp takes care of the production and delivery of laboratory services 24 hours a day, 7 days a week. The service is characterized by quality and short response times and is ISO 17025 accredited and ISO 9001 certified. Activities include both high-frequency measurements, often with short response times, and measurements with lower frequencies and longer response times on petroleum products, gases and petrochemicals and related products. General techniques such as GC, HPLC, XRF, ICP, AAS and titration and specific techniques for the determination of physical aspects are used. In addition, our Cargo inspection department in Antwerp provides cargo inspection services 24 hours a day, 7 days a week. Activities include quantitative and qualitative cargo inspections and sampling for the purpose of analysis and retention of products including gas, chemicals, blends, minerals and edible oils. Customer Service Support (m/v/x) Industry: Oil, Gas & Chemical Logistics (Inspection Services) Employment Type: Full-time Location: Antwerp Job Summary We are seeking a detail-oriented and proactive Customer Service Support to join our logistics and inspection services team in Antwerp. In this administrative Customer Service Support role, you will handle inspection orders from completion through invoicing, ensuring all related documentation is accurate, complete, and properly stored. No previous experience is required – we prioritize a positive attitude, reliability, and eagerness to learn. This is an ideal opportunity for someone who is organized, thinks independently, and thrives in a fast-paced environment that occasionally extends beyond standard office hours. Manage inspection orders from completion to invoicing Compile and verify reports, certificates, and delivery documentation Ensure correct digital archiving and document naming conventions Collaborate with the finance team for timely and accurate invoicing Maintain job tracking logs and monitor documentation status Perform final quality checks before delivery to clients Support internal document management (e.g., printing, formatting, scanning) Provide basic customer service support during holiday or peak periods Education: Secondary school diploma or equivalent Experience: No prior experience required – full on-the-job training will be provided Key Competencies: High attention to detail and strong sense of accuracy Organized, dependable, and proactive Able to work independently and take initiative Willingness to help the team during off-hours when needed (no 9-5 mentality) Basic knowledge of MS Office (Word, Excel, Outlook) Strong communication skills and a team-oriented attitude Fluent in both NL and ENG Nice to Have (But Not Required) Previous exposure to logistics, inspection, or administrative workflows Experience with digital archiving or invoicing software Affinity with the oil, gas, or chemical industries Full training and onboarding tailored to your development A supportive, collaborative team atmosphere Career growth within administrative or back-office functions Competitive salary and benefits package Recognition for flexibility and initiative Logistics, Facturering, Quality Control, Billing, MS Office Suite, Customer Service, Attention to detail, Documentation, Delivery, Arbeidsvoorwaarden, Chemical industry, Samenwerken, Finance, Scanning, Logistieke sector, Inspection, Communicatie, Service support, Attention to detail, Outlook, Organization Skills, Fast Pace, MS Outlook, Documentbeheer, Formatting, Proactivity, Naming Conventions, Exposure, Onderwijs, Secondary school, Printing, MS Excel, Administratie, Administration, Service, Digital archiving, Leergierigheid, Archive, Engelse taal, Klantendienst, MS Office Suite, Inspectie, Document management, MS Excel, Nederlands, On-The-Job Training, Initiative taker

Location: antwerpen-antwerpen, BE

Posted Date: 6/17/2025