IT Help Desk

IT Help Desk This role is essential in bridging complex software solutions with end users, offering both reactive support and proactive system maintenance. Candidates will engage in troubleshooting and problem-solving, ensuring uninterrupted flow of business operations. This position blends technical knowledge with exceptional customer service, making the individual indispensable in today’s technology-driven environment. Applicants must possess a deep understanding of technical products and demonstrate clear communication abilities, tailored to the unique needs of users What you will Do? Diagnose and troubleshoot software and hardware issues ensuring system functionality Provide accurate customer support using phone, email, or chat to resolve issues effectively Escalate unresolved complex technical problems to expert staff as part of the resolution process Install and configure computer systems and applications for optimal company operation Maintain customer satisfaction and operational continuity through clear communication Skills Proficiency in network troubleshooting and configuration for seamless connectivity English Fluent - French Fluent Expertise in operating systems for effective software manipulation and usability Competence in database management and SQL for efficient data handling and manipulation Ability to use scripting and automation to streamline support and maintenance processes Knowledge of cloud services for functionality and security within virtual environments

Location: Ciudad de México, MX

Posted Date: 6/16/2025