Full Time (100 % Remote) Job- Microsoft Dynamics 365 Support Engineer @ Mexico

Job Title: Microsoft Dynamics 365 Support Engineer Location: Remote (Mexico) Type of Employment: Full Time Start Date: Immediate Job Description: As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers. Key Responsibilities: • Ability to take Technical/Functional leadership in one specific product or area of business processes. • Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases. • Drive the communication with the customer to ensure the customer has confidence on problem resolution • Define and understand the customer issue by creating adequate reproduction scenarios. • Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving. • Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue • Collaborate with cross-group peers both proactively and reactively. • Produce quality documentation. Required/Minimum Skills/Qualifications: • Minimum 2 Years relevant experience as Technical/Functional Consultant OR Engineer • Engineering or master’s degree in computer science/information technology (IT) or equivalent • Relevant product Certifications from Microsoft • Excellent Communication Skills - verbal, listening, and written (including technical writing). • Should be willing/flexible to work in shifts and weekends. Experience & Expertise in one of these areas is Mandatory: • MS Dynamics 365 – F&O – Finance Functional Engineer/Consultant • Hands on experience with Finance Modules & Configuration and Customization • Strong knowledge in Localizations, Compliance and Regulatory Standards • Strong working Knowledge in all business scenarios of General Ledger, Accounts Receivable & Accounts Payable • Good Knowledge in Budgeting, Forecasting & Fixed Asset Management

Location: México, MX

Posted Date: 6/15/2025