Microsoft Specialist

Job Title: Infrastructure Engineer – Proofpoint & M365 (L2 Support) Location: CDMX, Mexico – Hybrid Duration: Long term POSITION SUMMARY: This role is responsible for supporting mail flow during migration efforts related to ProofPoint Email Gateway. Engineers II ensure that high-level network security is maintained and provide expertise and assistance in IT projects related M365 issues or initiatives. They ensure the integrity of the systems and develop procedures for maintaining security of applicable cloud infrastructure. They use their strong customer orientation to diffuse and control escalated situations effectively to provide service to the end users. PRIMARY DUTIES AND RESPONSIBILITIES: Acts as the Subject Matter Expert for ProofPoint Email Gateway Resolve support tickets and requests using ServiceNow ticketing system Knowledge to provide tier 1 and tier 2 support for all Microsoft 365 products Create and maintain technical documentation as needed Ability to manage servers, operating systems, application systems and infrastructure within the scope of activity of the department and provides specialized assistance to their users Ensures adherence to the data protection plan and in case of natural disasters, hardware equipment failures, operating mistakes, computer attacks, etc. Promotes Information Security Strategy Awareness across the enterprise and understands the enterprise's organizational structure and culture to best attain objectives and results Supports end users and field engineers to resolve hardware issues as well as remote troubleshooting in order to resolve software user issues or other IT issues Supports the designing of data and infrastructure systems to adhere to best practices and security compliances Collaborates across multiple teams to ensure successful delivery of results based on scope of work Works in collaboration with the business requestors to resolve mail flow issues. Creates, maintains and communicates technical documentation and business summaries regularly Preferred Certifications: Microsoft IT Certifications e.g. Certified Engineer, Microsoft Certified IT Professional Certified Information Systems Security Professional (CISSP) Application/Infrastructure/Enterprise Architect Training and Certification, e.g. TOGAF Cloud Infrastructure Certification e.g. Azure Solution Architect Expert Certification Networking, Network convergence & Network Security & Compliance (CCNA) Enterprise IT Certification e.g. CGEIT WORK EXPERIENCE: 2 years of directly-related or relevant experience, preferably in IT Infrastructure. Technical Skills: IT Regulatory Compliance like SOX Compliance Data Management Data Security IT Infrastructure Management IT Support like Software & Hardware Installation, Troubleshooting Server Management Service Level Maintenance Technical Documentation Tools Knowledge: ProofPoint Email Gateway Citrix technologies like XenDesktop, XenApp, XenServer Cloud Computing Tools like AWS, Azure, Google cloud Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud Database Software like RDBMS, DB2, Oracle, MS SQL Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL Microsoft Office Suite Middleware nodes & servers like Websphere, Jboss Ticket/Complaint Management Systems

Location: Ciudad de México, MX

Posted Date: 6/15/2025