IT Helpdesk Analyst

STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world! This position will support IT operations for a major media / entertainment company. This position will be long term and is 100% remote based opportunity. Experience Experience: 1-5yrs Enterprise experience preferable (experience supporting larger organizations) Help desk/call center experience (must have) Great Customer Service / Phone Skills New Device Setups or Refresh Providing troubleshooting for Windows and Mac OS, and network connectivity issues Dell and MAC hardware Troubleshooting Level 1 and Level 2 issue Skills Required OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network) Experience performing Device Setup and Imaging. Working directly with end users to configure their laptop to their preferred settings. Application Support (O365 suite - Outlook, Adobe) Troubleshooting Level 1 and Level 2 support issues

Location: Guadalajara, MX

Posted Date: 6/15/2025