Full Time (100 % Remote) Job- Microsoft Dynamics 365 CRM (CE) support Engineer @ Mexico

Job Title: Microsoft Dynamics 365 CRM (CE) support Engineer Location: Remote (Mexico) Type of Employment: Full Time Start Date: Immediate Preferred Qualifications: Microsoft Certified: Dynamics 365 Customer Engagement (CE) certifications (Good to have) Experience in Azure DevOps, CI/CD pipelines, and Power BI. Knowledge of ITIL processes for incident and change management, with an understanding of service operations in the context of customer support and field service. Experience with Omnichannel for Customer Service, Field Service Mobile App, Work Order Management, and Service Scheduling in Dynamics 365 CRM. Required Skills & Qualifications: 3 years of experience in Microsoft Dynamics 365 CRM (CE) support, implementation, or development, with a focus on Customer Service and Field Service modules. Strong knowledge of Power Platform (Power Apps, Power Automate) and CRM customization, particularly in service modules. Expertise in CRM Security Model, Business Rules, Workflows, plugins and JavaScript in Customer Service and Field Service contexts. Experience with SQL Server, FetchXML, SSRS, and Dataverse. Knowledge of C#, .NET, and CRM SDK for debugging and customization, especially for service-related processes. Familiarity with Azure services, API integrations, and ALM processes for the Customer Service and Field Service modules. Excellent problem-solving and analytical skills. Strong communication skills to interact with technical and non-technical stakeholders.

Location: México, MX

Posted Date: 6/15/2025