Adoption and Success Manager - Digital Experience

European offices As part of the Electrolux Professional team, one day is never the same as the next. But what drives us everyday is our mission to make our customers’ work-life easier, more profitable - and truly sustainable. Becoming the OnE trusted partner, managing their complete operations. Understanding their daily journey - and making it a winning one - whether they run a hotel, restaurant, laundry or café. Acting truly sustainable means going beyond products; connecting users with intelligence, humans with technology and innovative thinkers with relevant business models. And providing the most inclusive service offering with expertise, state-of-the-art interfaces and the best people network. Together with you, we will grow and create sustainable experiences for people and the world around us, in food, beverage and laundry. Electrolux Professional - we are The OnE. A REGULAR DAY AT WORK This is a great opportunity for you to join a ‘hands-on’ team that is driving an ambitious and highly exposed business transformation within the company. Reporting to the Digital Transformation Program Lead, you will drive the enterprise-wide adoption and success management program related to the implementation of a world-class customer digital experience platform & CRM. The aim is to bring our digital business to the next level. MAIN RESPONSIBILITIES Define goals & vision and drive actions to boost digital adoption in regions countries already deployed. Set up KPIs and OKRs within the marketing, sales & customer service communities to measure and improve how the digital platform is being used. Promote digital ways of doing business and operating to add value to customers & improve operational excellence in order to pave the way towards a truly digital B2B. Engage with local SPOCs (single point of contact) and management to promote the digital vision and set clear goals for adoption of digital sales, marking and service tools. Manage change within the organization, from Sales to Customer Service processes, and instil a new digital culture and mindset. As part of the international team composed of 30 people (including a team of Product Owners) & consultants rolling out the SFDC-based platform across the world, you will lead by influence and impact the setting of priorities so that the platform is being adopted to a great extent. Manage stakeholders across the company, including our 5 Business Areas, including but not limited to the heads of Sales and Customer Experience. Cultivate and share best practices across the organization through thought leadership. Understand our customers’ need and suggest solutions to create a better experience for them. Are fast-paced and at ease in an agile environment. Are proactive and an action-oriented leader. Lead by influence. Are responsible for your choices. Challenge yourself stepping out of your comfort zone with a disruption & learning mindset, always willing to challenge the status quos. Make use of data to drive your projects thanks to your analytics skills. Have excellent communication and relationship building skills and with a very good understanding of change management thinking. Build for the future and have a long-term strategic perspective. Bring new innovative ideas, take calculated risks and are not afraid of making mistakes. EDUCATION AND EXPERIENCE University degree. Proven track-record in implementing large-scale transformation programs in global organizations. You have demonstrated your ability to drive change management and to transform businesses by enabling the potential of technologies. Used to interact with all levels in the organization and are excellent in stakeholder management. Fluent in English, another European language would be a plus (Italian, French) Willing to travel. All positions are open to disadvantaged categories as per L.68 / 99 Electrolux Professional is one of the leading global providers of food service, beverage and laundry for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable - and truly sustainable every day. Our solutions and products are manufactured in 12 plants in seven countries and sold in over 110 countries. In 2021, Electrolux Professional Group had global sales of SEK 7,9bn and approximately 4,000 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. J-18808-Ljbffr

Location: campania, IT

Posted Date: 6/15/2025