Field IT Support Specialist

Provides a variety of information technology support services including but not limited to connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities & Expectations Bachelors Degree in IT or related. 2 years of experience as IT field, IT support or related. English is a Must. Power BI , Office 365 ( Power Automate, Microsoft flow, Power apps, Sharepoint, ) Data base: SQL Required Hardware installation and support; PCs, tablets, mobility devices, printers, specialized devices Software support End-point vulnerability remediation Enterprise and BU project demand (planned & unplanned) Tech Hut services PC Lifecycle Management incl, Asset mgmt. tasks Local infrastructure service support (Server, network and VOIP) On-site Smart Hands (support and liaison with 3rd party & internal JCI Support teams) Local Mobile Administration IT procurement Access management (network share) Local IT security compliance (comms room set-up, maintenance & access) Assist compliance teams with audit tasks Satellite office support (including travel) Vendor management Delivers Field IT Services in accordance with SLT’s using JCI Service Management toolset Proactive customer communication and focus

Location: México, MX

Posted Date: 6/12/2025