Service Delivery Manager

Job Title: Service Delivery Manager Location: Peterborough Salary: Up to £45,000 Hours: Monday to Friday, 08:30–17:30 Hybrid Working: 1 day from home per week after probation Employee Benefits Include: Private Medical Cover with Bupa Health Shield – Additional health and wellbeing support Reward Gateway – Access to discounts and wellness perks Enhanced Pension Scheme Life Assurance Holiday Buy-Back Scheme 21 Days Holiday Bank Holidays (increasing with service) Long Service Awards 24/7 Employee Assistance Programme (EAP) Free parking Flexible working (Hybrid) offered About the Role Interaction Recruitment is proud to be working with a prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational Administration . This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions. Key Responsibilities Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service Oversee the scheduling of engineer workloads and preventative maintenance Monitor performance and ensure SLA adherence Manage compliance documentation and key reporting (FRA, Gas, and Metering records) Centralise workflows and drive consistency across all admin functions Support and mentor team members to ensure a cohesive, high-performing unit What We're Looking For Proven experience in administration or service delivery management Strong leadership and team development skills Excellent organisation, communication, and problem-solving ability Experience managing change and improving internal processes A hands-on, proactive approach and ability to motivate others ADZN1_UKTJ

Location: Peterborough, GB

Posted Date: 6/9/2025