Java Application Support Engineer II

This position is a remote position to work from Mexico. You will be working as a consultant directly with clients US Clients. We offer: 100% Remote Work $75,000 MXN monthly gross (Before Taxes) Wonderful benefits like Private Health and Life Insurance, Vales de Despensa, Continuous training, and 30 day end of the year bonus (Aguinaldo) Job Summary: We are looking for a highly motivated Application Support Engineer with 3–5 years of experience in Linux-based environments, Java/Python scripting, and DevOps practices. The ideal candidate will be responsible for ensuring the stability and performance of enterprise applications and infrastructure, while working collaboratively within a global support team. The embedded FICC roles require candidates to go through an L2 coder pad (primarily debugging) and interviews with AppDev. Responsibilities: • Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues. • Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant. • Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders. • Automate manual processes to improve efficiency. • Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations. • Possess a solid understanding of technical concepts and be capable of writing code when necessary. • Create documentation, runbooks, and code snippets to resolve issues and share them with the team. Key criteria: • Level L2, L3 Application Support experience, preferably in the 6-10 years range. • Technical Skills: Unix/Linux, any object-oriented programming experience (Java, C++ etc.), with a good understanding of databases. • Proficient in coding and debugging. • Strong communication skills.

Location: México, MX

Posted Date: 6/9/2025