Field Service Engineer

Our client is recruiting for a Field Service Engineer who is passionate about precision, service, and smart print finishing technology. Were growingand were looking for a Field Service Engineer based in or around Oxford and Warwickshire to join our expert service team. Youll play a vital role in keeping our customers running smoothly, delivering hands-on support and technical expertise with a level of care that sets them apart. Whether its maintaining top-tier print finishing equipment or supporting new installs, youll be at the heart of a business that values innovation, reliability, and customer satisfaction. Experience in the print or finishing industry would be a strong advantage youll understand the machinery, the environment, and the importance of uptime to our clients. What Youll Be Doing Install, maintain, and repair equipment at customer sites, delivering on SLAs and ensuring minimal downtime. Own your customer communications confirm visits ahead of time, provide updates, and make sure issues are followed through to resolution. Use diagnostic tools and software like Tesseract , Microsoft Office, and more to record, report, and manage your workload. Attend regular training courses and service meetings to stay sharp and up-to-date with our latest innovations. Provide remote technical support when neededyour advice could make the difference in minutes. Maintain your vehicles parts stock and manage warranty claims efficiently. Be the go-to technical expert occasionally demonstrating equipment to clients and supporting industry events across the UK and abroad. What Were Looking For A background in electrical and mechanical engineering youre confident taking machines apart and putting them back better. A true problem-solver with solid communication skills, both written and verbal. Competence with Windows OS , driver/software installation , and general IT. A proven ability to work both independently and within a close-knit team. Located ideally in Oxford or Warwickshire for regional coverage, with flexibility to travel as needed. Previous experience in the print or print finishing industry is highly desirable. What Youll Bring to the Team Customer-first mindset with a professional, polite, and proactive attitude. Great attention to detail and accurate record-keeping. Willingness to support across departments, sharing knowledge and celebrating team wins. A passion for delivering quality, whether in repairs, customer interactions, or continuous improvement. Performance & Growth Your success will be measured by the quality and timeliness of your service , your contribution to team knowledge, and your ability to maintain strong customer relationships. They believe in continual personal developmentso youll always be supported to grow. Tools of the Trade They provide all the essentials to help you perform at your best: Company vehicle Tools and equipment Laptop and mobile phone Ongoing training and development Why Join Our client is more than just a tech company, youll find a supportive, innovative environment where your voice matters, and your skills make a tangible difference. Our commitment to customer service and engineering excellence is reflected in our peoplecould that include you? Ready to Apply? If you're based in Oxford or Warwickshire and want to join a growing team where your engineering skills will shine apply now . Experience from the printing industry ? Thats a big plus. Were excited to meet candidates who want to go further, learn more, and deliver outstanding service. ADZN1_UKTJ

Location: Oxford, GB

Posted Date: 6/8/2025