Field Service Engineer

About The Position Cash Processing Solutions is looking for a Field Service Engineer in East London to be responsible for providing service and maintenance for Cash Processing Solutions equipment at customer sites. Technical Support Provide Site Engineer Service function to CPS customers in line with the customer contracts Diagnose systems problems in minimal time and make repairs Make recommendations for improving services, reliability and performance of CPS equipment Gather and record machine information at regular intervals to monitor performance Keep customer apprised of progress during remedial maintenance or during down system situation Ensures Optimal Spares, Stock and Tool Management by keeping parts records up to date, timeously replacing worn parts into stock Escalate solving technical problems by seeking timely advice or assistance from technical support when necessary Handle customer In a professional manner during difficult high-pressure situations Document system problems and Preventative Maintenance (PM) performed in customer's site log Establish PM schedules and perform according to CPS specifications Submit appropriate spare parts paperwork on a weekly basis. Submit a weekly site status report to Team Leader & Service Quality Assurance Manager. Responsible for assistance with installing machines, Engineering Change Notices that effect current systems and upgrades. Hardware or software upgrades may require technical assistance on unusual or complex systems. Support maintenance activities and seek continued improvements of procedures and practices that reduce costs, while maintaining or enhancing customer satisfaction, quality, and services PC literate ( Fully proficient with XP, MS Office, particularly Word Educated to a Diploma or equivalent standard (to include Maths and English) This Diploma is highly preferable but may not be essential if the incumbent has the required experience. Have an understanding/experience of Mechanics, Electronics and Information Technology 3 years or more in Mechanical Field 3 years or more years of experience working in a customer facing environment Trained in the maintenance and repair of electro-mechanical machines Understanding of AC/DC power distribution Understanding of digital and analog circuitry Ability to work with electronic schematics, logic diagrams and mechanical drawings Logical trouble shooting skills and capability to isolate problems at PCB or competence level Knowledge of DOS and high speed note sorters is essential - additional technical product specific training will be provided Basic understanding or air/vacuum systems Experience of working in customer facing environment Excellent written and verbal communication skills to all levels.

Location: Eastern Cape, ZA

Posted Date: 6/8/2025