Service Manager for Italy and Balkans

Job Title: Service Manager for Italy and Balkans Job Description Direct Reports Operations & Maintenance Manager, Maintenance Manager, Operations Manager, IT & Controls Engineer, Spare Part Coordinator, Maintenance Planner, Administrator/Secretary, Process Engineer, Backoffice Administrators Job Purpose Statement General management of O&M contracts and other service contracts in the region, including personnel, operations, service, quality, finance, subcontracts, and variations. Manage stakeholders at all levels, including senior management at both customer and Vanderlande. Continuously develop Vanderlande's (SBS) Service proposition worldwide. Create and steer business investments with customers for the next 1-10 years. Support the startup of new onsite teams. Develop and professionalize site-based service teams worldwide. Manage incidents (external & internal). Qualifications and Abilities Over 10 years of international service management experience. Entrepreneurial mindset, people management skills, and strong communication skills; capable of developing long-term relationships with suppliers and customers. Background in automated handling systems, capital goods industry, or system integration; understanding of business criticality of systems. Experience working with third-party service providers as subcontractors. Knowledge of service contracts is advantageous. Bachelor's or Master's degree. Strong customer focus and service-oriented attitude. Excellent verbal and written skills in English; proficiency in local language preferred. Willingness to travel globally and/or relocate temporarily to the region. Drive for continuous improvement. Commercial acumen and project management skills. Team-building abilities. Availability for regular worldwide travel (e.g., to headquarters). Responsibilities Overall responsibility for maintenance and operations performance across all (SBS) sites. Management and participation in the global audit program. Key Activities Support in preparing and establishing service contracts. Manage service contracts: staffing, operations, quality, finance/P&L, and customer contact. Problem-solving and troubleshooting. Continuous improvement initiatives. Reporting to customers. Communication with headquarters in the Netherlands. Cost control and warranty management. Budget management and evaluation. Manage contracts with subcontractors and customers. Improve maintenance methods. Coordinate during major incidents. Prepare weekly and monthly reports. Ensure health, safety, and environmental standards on site. Work Pattern Full-time hours with availability for major escalations. Competences Organizational sensitivity. Leadership with a team-oriented approach. Customer orientation and service provision. Relationship maintenance. Systemic thinking. Strategic planning and development. Perseverance. Entrepreneurship. Safety leadership. J-18808-Ljbffr

Location: saronno, IT

Posted Date: 6/8/2025