Desktop Support Specialist

Duration : 6 Months Dedicated engineer will carry out a range of IT duties including resolving of incidents, IMAC of the devices and services as well as daily IT responsibilities and IT administrative tasks. The Onsite engineer will also act as smart hands, eyes, and feet to work with third line and external support teams in areas such as the Data Centre, Network, Telephony, Imaging, Backup and Security to resolve. Engineer will also be a point of contact on the site for relevant IT related matters. The Onsite engineer may also become involved in assisting with the receipt and management of onsite stock, spares, requesting purchase of assets (not procurement) and updating IT systems (such as Asset DB) where the tools and processes are provided. The Onsite engineer and OSS team are not responsible for the procurement, the asset management process, or the tools, but are responsible to follow the processes provided to place requests and updates. Onsite engineer will be responsible for: •Incident’s resolution. •Service requests fulfilment. •IMACD’s (Install, Move, Add, Change, Dispose) request fulfilment. •Hands and Eyes support for IT Infrastructure Devices. •Meeting room IT equipment support, maintenance with preventive checks periodically. •IT vending machine support. •End user support in Digital Bar where applicable. •Planned / Unplanned Infra activities wherever needed including first level trouble shooting under guidance of concern team •VIP support where applicable. •Printing service support. •Escorting of third-party engineers. •Network/Security •Server •Hosting •Printers/Print Providers •Teleconference/Videoconference/Telepresence/Audio-Visual •Desk Phones •Smart Phones & Smart devices / BYOD •Other Devices/ Services (If Any)

Location: Saint-Etienne-de-Saint-Geoirs, FR

Posted Date: 6/7/2025