Customer Service & Logistics Coordinator

Social network you want to login/join with: col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 4347610688672235520337121 Job Views: 1 Posted: 03.06.2025 Expiry Date: 18.07.2025 col-wide Job Description: We are working with a privately owned global beauty group which operates in the development, manufacturing, and distribution of fashion and celebrity-driven beauty brands across fragrances, skincare, makeup, hair, and body care. They are looking for a Customer Service and Logistics Coordinator for their office in Milan, Italy. In this role, you will be responsible for driving customer service excellence for the assigned customer portfolio in the respective territories. You will work closely with the sales, marketing, finance, logistics, supply chain, demand planning, and warehouse teams to ensure a smooth process from order to delivery and billing. KEY RESPONSIBILITIES: Independently manage communication with assigned customer accounts using various channels (e.g., email, Microsoft Teams, phone). Serve as the primary point of contact for customer inquiries, ensuring timely and professional responses. Oversee the entire order cycle (A-Z), including order entry, processing, tracking, and completion. Provide accurate and timely information to customers regarding order status, stock availability, and lead times. Generate and share customer-specific reports as requested or required. Ensure all customer-related data is up-to-date and accurately reflected in systems and communications. Coordinate with supply chain and warehouse teams to optimize order fulfillment and ensure prompt dispatch of goods. Monitor delivery schedules and proactively address any delays or issues. Prepare and verify shipping documentation, including export paperwork, tailored to market- or country-specific regulations. Ensure all documentation is completed accurately and in a timely manner to avoid delays in shipment. QUALIFICATIONS AND SKILLS: 3-6 years of experience in logistics and customer service, specifically working with distributors and marketplaces. A bachelor's degree in business, logistics, supply chain, or a related field is preferred. Fluent in Italian and English. Valuable experience working with e-commerce channels and marketplaces. Strong problem-solving skills, excellent communication, and customer-oriented approach. We seek a candidate with a positive attitude and a willingness to learn, offering a dynamic environment with growth opportunities. J-18808-Ljbffr

Location: provincia-di-varese, IT

Posted Date: 6/7/2025