Senior Customer Success Manager - Italy

Social network you want to login/join with: Senior Customer Success Manager - Italy, Treviso Client: Group-IB Location: Treviso, Italy Job Category: Other EU work permit required: Yes Job Reference: 1468146965689663488337115 Job Views: 2 Posted: 03.06.2025 Expiry Date: 18.07.2025 Job Description: About Group-IB Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses and citizens and support law enforcement operations. Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help analyze and mitigate regional and country-specific threats. These units help strengthen its contribution to global cybercrime prevention and expand threat-hunting capabilities. Each of us can help make the world a safer place. Join us! The role: The Customer Success Manager role is dynamic and people-focused, offering the chance to impact our customers' journey with URP. As a CSM, you will empower customers to achieve their goals while contributing to the company's growth. We seek talented, open-minded individuals who enjoy building relationships, problem-solving, and delivering exceptional customer experiences. Tasks to solve: Help customers with onboarding, training, and regular check-ins within URP. Create and update project plans to ensure smooth progress. Maintain communication with customers and team members to ensure seamless workflows. Identify and resolve potential issues proactively. Share updates on new trends, features, or relevant project information. Serve as the primary contact for customer questions and challenges. Prepare helpful materials and proactively manage projects. Assess customer satisfaction through surveys and feedback sessions. Keep systems and databases updated for effective project management. Continuously seek process improvements. Qualifications: Knowledge of Cyber Threat Intelligence, Digital Risk Protection, and Attack Surface Management, along with information security systems. Experience in reporting, analyzing information, and identifying impact points; background as a client/account/pre-sales manager in B2B markets. Experience in the CSM role is advantageous. Excellent communication skills, with the ability to interact clearly with customers and colleagues. Experience managing internal customer experience projects, including feedback collection and customer journey mapping. Fluency in Italian (native) and advanced English, including technical English, is essential. Strong presentation and public speaking skills. Experience with service-desk systems. Please send your CV in English. Why GROUP-IB? Your happiness matters: We prioritize employee happiness. Career development: Opportunities to grow as an expert, move into management, switch departments, relocate abroad, or start new initiatives. International expertise: Our team spans 25 countries, with products sold in 60 countries, ranked among the best by Gartner, IDC, and Forrester. Inclusive culture: We respect diverse languages and beliefs, sharing common values. Economic stability: Our growth supports rapid career advancement. Additional information: Flexible schedule: Work hours are flexible; health insurance is provided. Certifications and training: Over 1,000 professional certificates, with support for certification at the company's expense. Challenges and rewards: Programs to improve skills and offer monetary incentives. Innovation encouragement: Opportunities to contribute ideas, write articles, and participate in creative activities. J-18808-Ljbffr

Location: treviso, IT

Posted Date: 6/7/2025