Senior Customer Success Manager - Italy

Social network you want to login/join with: Senior Customer Success Manager - Italy, Mantova Client: Group-IB Location: Job Category: Other - EU work permit required: Yes Job Reference: 1468146965689663488337124 Job Views: 3 Posted: 03.06.2025 Expiry Date: 18.07.2025 Job Description: About Group-IB Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses and citizens and support law enforcement operations. Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities. Each of us can help make the world a safer place. Join us! The role: The Customer Success Manager role is dynamic and people-focused, offering the opportunity to significantly impact our customers' journey with URP. The candidate will empower customers to achieve their goals, contributing directly to the company's growth. We seek talented, open-minded, and skilled individuals who enjoy building relationships, solving problems, and delivering exceptional customer experiences. Tasks to solve: Assist customers with onboarding, training, and regular check-ins within URP. Create and update project plans to keep initiatives on track. Maintain communication with customers and team members to ensure seamless workflows. Identify and address potential issues early to maintain customer satisfaction. Share updates on new trends, features, or relevant news related to their projects. Serve as the primary contact for customer inquiries and challenges. Prepare helpful materials and proactively ensure project progress. Gather customer feedback through surveys and satisfaction checks. Keep systems and databases current for efficient project management. Continuously seek improvements in internal processes. Qualifications: Knowledge of Cyber Threat Intelligence, Digital Risk Protection, and Attack Surface Management, along with information security systems. Experience in reporting, analyzing information, identifying patterns, and assessing impacts; background as a client/account/pre-sales manager in B2B markets. Experience as a CSM in the industry is advantageous. Excellent communication skills for interacting with customers, colleagues, and partners. Experience managing internal customer experience projects, including feedback collection and working with Customer Journey Maps. Fluency in Italian (native) and advanced English, including technical English, is essential. Strong presentation and public speaking skills. Proficiency with service-desk systems. Please send your CV in English. Why GROUP-IB? Employee happiness: We prioritize the well-being of our team members. Professional growth: Opportunities for specialization, management, cross-departmental moves, relocation, or new business initiatives. International expertise: Our team spans 25 countries, with products sold in 60 countries, ranked among the best by Gartner, IDC, and Forrester. We collaborate with over 450 partners and serve around 500 clients. Cultural diversity: Our employees speak many languages, respect diverse beliefs, and share common values aimed at employee happiness. Economic stability: Our sustainable growth supports rapid career development. Additional information: Flexible schedule: No fixed hours; choose your work hours. Health insurance is provided. Certifications and training: Over 1,000 professional certificates available, with company-sponsored certification programs. Challenges and rewards: Participate in programs to develop soft skills, gain new competencies, and earn rewards. Encouragement of initiative: Share ideas, write articles, participate in sports, and engage in creative activities. J-18808-Ljbffr

Location: provincia-di-mantova, IT

Posted Date: 6/7/2025