Senior Customer Success Manager - Italy

Social network you want to login/join with: col-narrow-left Client: Group-IB Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 1468146965689663488337118 Job Views: 2 Posted: 03.06.2025 Expiry Date: 18.07.2025 col-wide Job Description: About Group-IB Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses and citizens and support law enforcement operations. Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities. Each of us can help make the world a safer place. Join us! The role: The Customer Success Manager is a dynamic, people-focused role where candidates can make a meaningful impact on our customers' journey with URP. As a CSM, you will empower customers to achieve their goals while contributing to the company's growth. We seek talented, open-minded, and skilled individuals who enjoy building relationships, problem-solving, and delivering exceptional customer experiences. Tasks to solve: Help customers with onboarding, training, and regular check-ins within URP. Create and update project plans to ensure smooth progress. Maintain communication with customers and internal teams for seamless workflows. Identify and resolve potential issues proactively. Share updates on new trends, features, or relevant project news. Be the primary contact for customer inquiries and challenges. Prepare helpful materials and proactively manage project progress. Gather feedback through surveys and satisfaction checks. Keep systems and databases current for efficient project management. Continuously seek improvements in internal processes. Qualifications: Knowledge of Cyber Threat Intelligence, Digital Risk Protection, and Attack Surface Management in information security. Experience in report maintenance, data analysis, pattern recognition, and impact assessment; experience as a client/account manager in B2B markets. Experience in a CSM role is advantageous. Excellent communication skills for interacting with customers and colleagues. Experience managing customer experience development projects (feedback collection, Customer Journey Mapping). Fluency in Italian (native) and advanced English (including technical English) is essential. Strong presentation and public speaking skills. Experience with service-desk systems. Please submit your CV in English. Why GROUP-IB? Happiness: We prioritize employee well-being. Professional growth: Opportunities to specialize, advance, or explore new areas, including international relocation. International expertise: Our team spans 25 countries, with products ranked among the best globally by Gartner, IDC, and Forrester, serving over 500 clients worldwide. Inclusive culture: Respect for diversity and shared values. Economic stability: Sustainable growth supporting career development. Additional information: Flexible schedule: Choose your working hours; health insurance included. Certifications and training: Over 1,000 professional certificates available, with support for certification at company expense. Challenges and rewards: Programs for soft skills, new competencies, and monetary incentives. Encouragement of initiative: Opportunities for blogging, article writing, sports, and creative activities. J-18808-Ljbffr

Location: udine, IT

Posted Date: 6/7/2025